Quality Standard Operating Procedures
Lion Insulation has procedures for the inspection and testing activities in order to ensure that the calibration and repair services it provides meet specified requirements. Required inspection and testing is established in Quality Procedure
Incoming product is not used or processed until it is inspected or verified as conforming to specified requirements. Verification of the requirements are described in Quality Procedure - Receiving, handling and storage of materials and equipment”
In-process inspection and test Inspection and testing of equipment is accomplished via applicable calibration procedure and the Technicians Guide Work Instruction . Employees are not allowed to use parts and materials until required inspection and tests are complete.
Final inspection and test - Final inspection and test is accomplished per - “QA of documentation” .The Quality Plan and inspection procedures require all specified inspections and tests are completed and the results meet specified requirements.
Lion Insulation operations continue to comply with the requirements of both ISO 17025 and ISO 9001. The internal audit program addresses all elements of the quality system including calibration activities. It is the responsibility of the quality manager to plan and organize audits as required by the schedule and requested by management.
Lion Insulation has a policy and Quality Procedure for the resolution of complaints received from customers or other parties. Records are maintained of all complaints via Corrective Action Report and of the investigations and corrective actions taken . When the investigation of a complaint reveals any deficiency in the quality system or any deficiency that could affect the quality of calibrations, it is corrected as soon as possible.
Lion Insulation retains records of original observations, derived data and sufficient information to establish an audit trail, calibration records, staff records and a copy of each calibration certificate issued, for a defined period. The records include the identity of personnel responsible for the sampling, performance of each calibration and checking of results.Observations, data and calculations are recorded at the time they are made and are identifiable to the specific task.